Please be advised that effective April 1, 2018 the RSA Finance Operations and Agency Broker Accounts (FO & ABA) address will be changing to the following:
Royal & Sun Alliance Insurance Company of Canada – FO & ABA
10 Factory Lane
St John’s, NL
This change will impact mail-in payments and mail intended for your Agency Examiners.
In addition, we will be making changes to our mailing envelopes:
- NEW – We’ve added GREEN envelopes (with the above address) for you to send Insureds cheques only. Connect with your usual contact to receive a supply.
- There is no change to the Symcor lockbox service used by Insureds for Direct Bill payments; the existing addresses have not changed and there are no updates to the related envelopes.
- We are currently working on updating our Broker Statements and accompanying YELLOW return envelopes to reflect this address.
- Existing YELLOW (Agency Statements) envelopes with the Sheridan address can be disposed as per your business guidelines.
Please note the changes outlined above will not impact brokers located in Quebec. Quebec brokers can continue to forward payments to the address found on their statement.
Continue to contact the National Billing team at 1-800-366-0646 for any inquiries.